Good versus bad customer service

Kudos to Rogers. I know we all like to complain about our internet providers but I had a good experience with Rogers this weekend. My internet suddenly died so first contacted Rogers. The person I talked to was in Nova Scotia (recognized the accent) and that person was helpful, smart and amiable. With his help, discovered that the issue was not the Rogers connection but probably an issue with my router. Once I told him what type of router I had, he had a number for me to call.

Then called the the number for my wireless router company. Because of language issues, I think this person may have been somewhere outside of North American. In addition, he was condescending and rude. I finally hung up on him and reset my router (which the Roger's person suggested might help).

I think it is important to complain about bad customer service but also important to let companies know when you receive great customer service.

LSE + TSE = ?

Woke up this morning to the news that the Toronto and London stock exchanges might be merging. I'm not sure what to make of it so far. FT.com did point out that both exchanges have been losing market share over the past few years, mostly due to tech trading companies.

I don't really like businessinsider but they offer an explanation that seems reasonable:

Why Are The London And Toronto Stock Exchange Groups Merging?

But Canadians are once again under-selling themselves. The TSE is accepting a 45% stake - sorry .... The TSE is so much more stable than the LSE - why are we taking a minority stake? I'm guessing there may be some political fallout from this deal but the number one question for me is why we are taking a minority stake.

Muslim, Christian, we're all Egyptian

I have been watching the unrest in Egypt and need to collect my thoughts. But one blogger I respect blogged about this one tweet, which I love:

"Muslim Brotherhood chanting Allah Akbar. Crowd stopped them chanting louder: Muslim, Christian, we're all Egyptian."

Maybe a true people's revolt against an outdated regime and certain globalist agendas?

Little Bears on the Bailouts

The little bears on the bailouts - all you need to know in 6 and a half minutes!

Another little bears video on the economy

Love these bears!