Monday, February 14, 2011

Grammy winners

Congrats to Arcade Fire for the grammy - still my fav - makes me homesick for Montreal:

Sunday, February 13, 2011

Good versus bad customer service

Kudos to Rogers. I know we all like to complain about our internet providers but I had a good experience with Rogers this weekend. My internet suddenly died so first contacted Rogers. The person I talked to was in Nova Scotia (recognized the accent) and that person was helpful, smart and amiable. With his help, discovered that the issue was not the Rogers connection but probably an issue with my router. Once I told him what type of router I had, he had a number for me to call.

Then called the the number for my wireless router company. Because of language issues, I think this person may have been somewhere outside of North American. In addition, he was condescending and rude. I finally hung up on him and reset my router (which the Roger's person suggested might help).

I think it is important to complain about bad customer service but also important to let companies know when you receive great customer service.

Wednesday, February 9, 2011

LSE + TSE = ?

Woke up this morning to the news that the Toronto and London stock exchanges might be merging. I'm not sure what to make of it so far. did point out that both exchanges have been losing market share over the past few years, mostly due to tech trading companies.

I don't really like businessinsider but they offer an explanation that seems reasonable:

Why Are The London And Toronto Stock Exchange Groups Merging?

But Canadians are once again under-selling themselves. The TSE is accepting a 45% stake - sorry .... The TSE is so much more stable than the LSE - why are we taking a minority stake? I'm guessing there may be some political fallout from this deal but the number one question for me is why we are taking a minority stake.